It's a good practice to use superuser privileges only when absolutely necessary. Generally in Linux, a system administrator does everything possible as a normal user. Time of day in hours, minutes, and secondsįull pathname of the current working directoryĪllows entry of terminal-specific display characters History command number for just the current shell So when Technical Support asks for a diagnostic package you need to run the command directly on the managed computer.The root user, which has the # as its prompt You can produce a diagnostic package for a managed computer through the Deep Security Manager but if the computer is in agent-initiated activation (AIA) mode it cannot collect all of the required logs. From there you can send it to Technical Support. The diagnostic package is created in a zip file which is downloaded locally. opt/ds_agent/dsa_control –r Create a diagnostic packageĭeep Security Technical Support might ask you to create a diagnostic package to help them troubleshoot and diagnose your issue.
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